Frequently Asked Questions
- Will the information I provide
to MySelfHelp.com remain confidential?
- Do you ever give or sell
my name to other companies?
- How do I know you are a reputable
company?
- How do I know this programme
works?
- Does this programme replace
therapy or counseling?
- The cost of this programme
seems low. Does this reflect the quality of the programme?
- Would my doctor or therapist
approve of my using this programme?
- What type of people use MySelfHelp.com?
- Will my insurance company
pay for this programme?
- What if I decide that I
don't like this programme? Can I cancel my membership?
- Do I need advanced computer
skills to use this programme?
- I do not have a credit
card. Can I pay for this programme in any other way?
- I have seen other on-line
programmes about depression, binge eating, anxiety, or other
problems that really turn out to be companies trying to sell
me their products, such as medications, books, and so on. What
makes this programme different?
- What makes this programme
different from other websites on depression, anxiety, eating
disorders, and related problems?
- What if I need to talk
to a therapist? Is there someone "live" I can talk
to?
Will the information I provide to MySelfHelp.com
remain confidential?
Yes. All information you provide is completely confidential and
no one - including other users of MySelfHelp.com - will know who
you are. MySelfHelp.com references your name for billing purposes
only. All other information and feedback that you submit are used
to help improve the programme while you remain anonymous.
Do you ever give or sell my name to other companies?
Absolutely not. We are committed to protecting your privacy and
will not give or sell your name to other companies under any circumstances. The
only exception to this policy is the following: MySelfHelp.com
will share your name and e-mail address with the National Centre
for Eating Disorders, but only if you gave us permission to do
so when you signed up for the programme.
How do I know you are a reputable company?
MySelfHelp.com is funded and supported in part by the U.S. National
Institute of Mental Health. We had to undergo extensive reviews
and meet very stringent criteria in order to obtain this significant
endorsement. The NCFED has assisted people with eating
and weight problems since 1985 and is the UK's largest independent
treatment service. Our organisations are staffed by highly
experienced and reputable therapists and professionals who have
devoted our lives to helping people like you improve the quality
of their lives. We specialize in our respective fields and work
together to help you find solutions to the challenges you face
in life. To find out more about our respective organisations and
qualifications, go to About Us.
How do I know this programme works?
MySelfHelp.com programmes have been in development for over eight
years, undergone extensive testing and review by patients and therapists,
and used successfully by a wide range of people throughout the
world. The information, strategies, and exercises provided are
based on years of extensive research and proven techniques. To
find out what people have to say about MySelfHelp.com, go to Testimonials.
Does this programme replace therapy or counseling?
No. An interactive programme cannot serve as a substitute for
diagnosis and treatment from a qualified mental health professional.
If you are experiencing depression, binge eating, anxiety, or any
other mental health problem, we urge you to seek out treatment
as soon as possible. MySelfHelp.com was developed by therapists
and other professionals to be used in conjunction with therapy.
While therapy is an effective form of treatment, the addition of
this highly interactive self-help programme - available 24 hours
a day, 7 days a week - can result in a more comprehensive treatment
programme that speeds recovery and well-being.
The cost of this programme seems low. Does this
reflect the quality of the programme?
No. As you will see, MySelfHelp.com is an extensive, comprehensive,
and highly effective programme. Our goal is to make it affordable
for everyone, so that the costs do not prohibit anyone from getting
the help and support they desire. We will continue to do everything
we can to keep costs low without compromising the quality that
makes this programme so unique and successful, and without accepting
advertising from pharmaceutical firms.
Would my doctor or therapist approve of my using
this programme?
We suggest talking to your doctor or therapist about this programme.
If he or she is familiar with MySelfHelp.com, chances are you will
receive a positive recommendation. If not, you may want to direct
him or her to the MySelfHelp.com website. We have a special section
for therapists and other mental health professionals that not only
educates them about our programme but also provides information
that they may find valuable in enhancing your treatment.
In addition, the interactive features of MySelfHelp.com allow
you to continually monitor your progress, identify problem areas,
and view periodic results - information that can be submitted to
your doctor or therapist to further aid in your treatment and recovery.
What type of people use MySelfHelp.com?
MySelfHelp.com is used by men and women of every walk of life
regardless of age, race, religion, nationality, socioeconomic status,
and so on. The common thread among all users is the desire to heal,
improve their lives, and achieve a sense of well-being.
Will my insurance company or the NHS pay for
this programme?
We suggest you contact your health provider to see if they
will pay for or subsidise the use of this programme. It is also
possible that your local Primary Care Trust may fund you. If
you would like to try to get NHS funding, please contact your GP for
further advice.
What if I decide that I don't like this programme? Can I cancel
my membership?
Yes. You pay for your membership one month at a time. If you like
the programme, simply do nothing. If you decide to cancel, simply
go to "My Account" and follow the instructions. Once you cancel,
we will no longer bill your credit card.
Do I need advanced computer skills to use this
programme?
No. MySelfHelp.com is a user-friendly programme, with easy to
follow instructions and prompts. We designed this system with the
novice user in mind, so that you can focus all your efforts on
feeling better
I do not have a credit card. Can I pay for this
programme in any other way?
Yes. We accept electronic check payments and check/money order
payments by mail. To pay by mail, simply send a check or money
order for $16 US (approximately £9) along with your email address
to:
MySelfHelp.com
184 Otis Street
Northborough, MA 01532
USA
If you pay by mail, your membership will be activated upon receipt
of your check or money order, and you will receive a confirmation
and renewal date via email.
I have seen other on-line programmes about depression,
binge eating, anxiety, or other problems that really turn out
to be companies trying to sell me their products, such as medications,
books, and so on. What makes this programme different?
At MySelfHelp.com, we are committed solely to helping you alleviate
symptoms. We are not using this programme as a front or advertising
vehicle to sell you a product. While other sites may provide some
valuable information, those companies often use information as
a promotional vehicle to sell you their product. Gaining your trust
is the key to making this programme successful for you - thus meeting
our goal of providing a comprehensive self-help programme.
MySelfHelp.com was created solely to provide you with interactive
self-help programmes, designed as an adjunct to therapy. Our goal
is to aid and speed your recovery and well-being. We do not, and
will not, attempt to sell you anything but our programmes.
What makes this programme different from other
websites on depression, anxiety, eating disorders, and related
problems?
MySelfHelp.com is different in many ways. It is highly
interactive, loaded with exercises and resources that
enable you to participate in your recovery and monitor your progress.
Second, it is comprehensive. Our ever-growing
family of programmes now covers depression, binge eating (or
compulsive eating), and bulimia, with new topics being added
all the time. Only $20 a month gives you unlimited access to
all MySelfHelp.com programmes. MySelfHelp.com establishes a sense
of community, where users like you submit and share ideas and
information on new coping skills, strategies to prevent relapse,
and other topics related to your recovery. The programme is dynamic - changing
daily with user-submitted feedback, programme enhancements, newsletters,
and value-added content. We are also continually adding self-help
modules to the programme to address other challenges that prevent
people from living life to the fullest. Finally, the system can
be customized to meet each individual's unique
needs. We help you choose the programmes, exercises, and strategies
that work best for you
What if I need to talk to a therapist? Is there
someone "live" I can talk to?
If you find that you need to speak to someone, we suggest you
contact your doctor or therapist. If you do not already have one, you
may call the NCFED on 0845 838 2040 or email ncfed@btclick.com. We will show you
how to select the right doctor or therapist, and provide ideas
on how to get started. If your need is urgent, we strongly
suggest you stop using the programme and get help immediately.
While we are staffed by highly experienced and professional therapists,
we simply cannot provide feedback or comments to you individually.
We cannot offer opinions on your symptoms, diagnosis, and/or treatments.
MySelfHelp.com programmes are intended to be educational in nature.
An interactive programme cannot serve as a substitute for diagnosis
and treatment from a qualified mental health professional.
*The only exceptions to confidentiality would occur
if a member were to include identifying information in an email
or other form of communication with us.
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