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We recognize the importance of protecting
your privacy, especially your personal health care information.
All information you provide is completely confidential and no
one – including other users of the site – will know who you are.
We reference your name for billing purposes only. All other information
and feedback that you submit are used to help improve the programme
without any identifying information.
Personally Identifiable Information (personal
information) is information that can be used to identify or
contact you. This Privacy Policy and Agreement
("Privacy Policy") will tell you what information
we collect about you. It will explain the ways we protect information
and the choices you have about how it is used. If you become
a member of this site, you agree to the terms and accept the
provisions of this Privacy Policy.
Please remember that if you access a third-party
site from a link on this site, any information you reveal on
that site is not subject to this Privacy Policy. You should
consult the privacy policies of each site you visit.
Security of personal information. We
do not use Personal Information you enter into your programmes
for any other purpose except to provide you with a readily accessible,
easily updated means of collecting and storing information. Only
you have access to this information, with your password.
Members use special UserIDs and Passwords
that should be known only by them. Passwords are stored in an
encrypted manner. Never share your password with anyone else.
The User ID and Password that members use to log in to the site
are not stored on the member's hard drive. However, the site
does write a "cookie" to the hard drive of the computer
(see below).
Registration and member profile.
When you register or subscribe to our programmes, we collect
only the Personal Information you provide to us.
We use the Personal Information that you
provide through registration to respond to e-mail from you and
to inform you of significant changes to this Privacy Policy.
We may also send you e-mails with newsletters or announcements
that we think may be of interest to you. You can always opt out
of receiving such e-mails or unsubscribe to newsletters at the
time you register or at any time - see below for more details
about opting-out of receiving e-mails and newsletters.
"Cookies". We
collect non-personal information about your use of our site through
the use of "Cookies." Cookies are small computer files
transferred to your computer's hard drive that allow us to keep
track of your individual visit to the site. If you accept our
cookies, we do not link the cookie information to the Personal
Information you provided to purchase our programmes.
No other Website can access the cookies
from our site on your computer. However, websites you visit through
links on our programmes may also use their own cookies
when you click on their sites or services. We do not control
these third parties' use of cookies, or how they manage the non-personal
information they gather through them. We do not disclose any
of your Personal Information to these websites.
If you are using Internet Explorer, you
should install the latest security measures recently released
by Microsoft to enhance the security of cookies. The information
that we may collect is information such as browser type, operating
system, and session activity (e.g., what areas of our site have
been viewed). Should the type of data we collect change, we will
post such changes within the Privacy Policy 30 business days
prior to implementing them. In addition, we will post these changes
on our website.
Your browser software can be set to reject
all cookies. If your browser is set to reject cookies, however,
you will not be able to log in to this site.
Data collected from users. Examples
of data that we collect from visitors to our site include: (1)
What pages were visited; (2) What buttons or links were clicked
on; (3) The IP (Internet Protocol) address of their computers.
The data that we collect are used to better manage the website
and improve the quality of services.
User Preferences Page.
In order for us to provide you with certain personalized features
(e.g., displaying your name on your homepage, use of e-mail reminders),
you need to complete the User Preferences Page. If the User Preferences
Page is not completed, we cannot provide this personalized experience.
We use the information we collect in the registration to customize
your experience, and it all is private.
Interactive tools. Our
interactive programmes consist of hundreds of exercises that
require you to enter personal information. Your entries are stored
on our servers, accessible only to you through the use of your
password. No one else has access to your personal entries. The
information that you provided to purchase the programme is stored
separately from your personal entries. Consequently, no one can
view your entries and your identifying information.
Adherence to industry standards. We
comply with select industry standards for protecting Internet
users' privacy. We internally review our compliance with these
standards on a periodic basis.
Security technology. We
utilise the most advanced technology available to protect your
data from outside parties. To ensure the most effective protection
of your personal information, we regularly test and update these
technical safeguards.
Minor children and adolescents. We
aim to protect the privacy of children. This website is not designed
or intended to attract children or adolescents under the age
of 18. We do not collect Personal Information from users we know
to be under the age of 18, nor do we allow them to subscribe
to our programmes.
Disclosure of your information to Website
Service and Maintenance Contractors. These
contractors provide us with technology and services related
to operation and maintenance of our website. Unless you have
opted out of receiving e-mails and newsletters from this site,
these contractors may have access to your e-mail address to
send newsletters or announcements to you on our behalf. Access
to other Personal Information by these contractors is strictly
limited to the billing information you provided when you subscribed.
They will have no access to the personal information you have
stored in your programmes, nor will they be able to match up
your billing data with any other personal information about
you. We also require that our website service and maintenance
contractors protect the privacy of your Personal Information
consistent with this Privacy Policy, and do not use or disclose
your Personal Information for any purpose other than providing
us with products and services.
Disclosure of your information to outside
parties. Except for the exceptions listed
below, we will not disclose any Personal Information it gathers
from you on our website. We will not give or sell your name
to other companies under any circumstances. The only exception
to this policy is the following: MySelfHelp.com will share
your name and e-mail address with the National Centre for Eating
Disorders, but only if you gave us permission to do so when
you signed up for the programme. We may release personal information
to third parties: (1) to comply with valid legal requirements
such as a law, regulation, search warrant, subpoena or court
order; or (2) in special cases, such as a physical threat to
yourself or to others. This situation could only occur if you
were to send us an e-mail directly, with your return address.
In the event that we are legally compelled to disclose your
Personal Information to a third-party, we will notify you,
unless doing so would violate the law or court order.
Disclosure of aggregate information. We
never provide information that could be used to identify members
personally. The data that we provide to research institutions
are always presented in an aggregate manner, without any information
that might identify individuals. This means that no one can identify
any individual member within those collective data. For example,
we might provide the following type of data to a medical research
institute: "70 percent of our members have had trouble with
medication."
Surveys. We do not disclose
members' answers to surveys to third parties other than in aggregate
form. We may share such aggregated data with medical research
institutions. This information is not linked to any personal
information that can identify an individual user. We may use
the information to enhance our customer service and manage our
business.
E-mails. This Privacy
Policy does not protect you when you send information, ideas,
concepts or inventions to us by e-mail. If you want to keep Personally
Identifiable Information, ideas, concepts or inventions private
or proprietary, do not send them in an e-mail to us.
Links. This website
includes links to other websites. We may provide aggregate information
regarding users to operators of such sites, not data on any individual
members. This privacy statement applies only to this website.
We are not responsible for the privacy practices or the content
of the linked websites, and disclaim all responsibility and liability
for privacy problems that may arise from those sites. We encourage
you to review the privacy statements of every website that you
visit.
How we handle personal information internally. In
an effort to keep your Personal Information secure, we have a
security policy that includes technical safeguards and a code
of conduct for employees who have access to our customers' identifying
information. We use encryption to collect your personal information.
As an additional security measure, your Personal Information
is also kept physically separate on a separate server.
Only a limited number of our employees are authorised to
access the information you submitted for billing purposes. Access
by authorized personnel is controlled by passwords. No employee
has access to the data you enter into the programmes, nor are
they able to connect your billing information with entries you
make into your programmes. Although we will make every reasonable
effort to protect your Personal Information from loss, misuse,
or alteration by third parties, there is always a certain level
of risk involved in transmitting information over the Internet.
Likewise, there is some risk that thieves or hackers could find
a way to defeat our security systems.
Staff training and discipline. To
ensure that our privacy guidelines are met by our employees,
all staff members are trained in the importance of privacy in
all aspects of their work. All employees must abide by our privacy
policies. Those who violate our policies are subject to disciplinary
action, up to and including termination.
Evolving privacy policies.
Industry standards relating to personal information will undergo
continuing development in the coming months and years. As a result,
we may make significant changes to our privacy policies. We will
notify you by e-mail of any significant changes in our policies.
We will also obtain your consent to any new uses of your Personal
Information if it was collected from you prior to a significant
change in our policies. Although we will not inform you personally
about non-significant changes, you can check this posted Privacy
Policy for any non-significant changes. If you do not consent
to the terms of this Privacy Policy or any revisions we make
in the future, please discontinue your use of this site.
Your Privacy Choices. From
time to time you will be given the option of receiving recurring
newsletters via e-mail from this site. If you wish to subscribe
to such newsletters via e-mail, we ask for contact information,
such as name and e-mail address. You can unsubscribe from the
newsletters by simply sending an e-mail to info@MySelfHelp.com.
You will then be unsubscribed from that newsletter within two
to three business days.
Updating personal information. You
can always contact us in order to delete or update the Personal
Information that you have provided to us, by e-mailing us at info@MySelfHelp.com.
If you do not receive adequate resolution of a privacy related
problem, you may write to MySelfHelp.com the e-mail address above.
It may not be technically possible to remove
from our servers each and every record of the information you
have provided to this site. The need to back-up our systems to
protect information from inadvertent loss means that a copy of
your Personal Information may exist in a non-erasable form that
will be difficult or impossible for us to locate. However, we
promise that upon receiving your request, we will be able to
delete all personal information stored in the databases we actively
use.
European Union users. Users
in the European Union fully understand and consent to the collection
and processing of their Personal Information in the United States.
This privacy policy updated
March 11, 2005
Thank you for your consent to this agreement.
We hope you find our programmes to be helpful. |
